Technical Services
Aegean Electronics experienced, factory trained and certified engineers offer our customers excellent after sales support. We take care of the navigation, radio communication, safety and satellite systems on board many vessels worldwide, providing maintenance and repair as well as refit solutions for the whole life cycle.
In a service case, saving time saves money. Our central service organization means one service point for all products delivered by Aegean Electronics. You get the full benefit of the know-how and experience of our highly skilled service coordinators and supporters. You can expect 365/24/7 direct service support wherever navigation is taking place. Your benefits: Less administrative workload, highest transparency throughout the whole process, service attendance with trained engineers and required spares, maximum uptime of your vessel.
How do we assure top results for our customers? We do it through:
We accompany our customers through the full life cycle of vessel and equipment – always keeping an eye on cost-efficient ship operation and maximum uptimes of customer vessels. In addition to decades of experience in specifying, installing and servicing various types and generations of marine systems, we have direct access to the know-how of our suppliers’ R&D and production departments, collect and share honest field feedback on products and systems, care for obsolete products, and have the perfect knowledge to guide you efficiently with competent support through your service and retrofit case.
Aegean Electronics provides a central contact to a network of more than 200 highly trained service partners around the world; all connected through a proven spare part supply chain to offer our customers the security of maximum spare parts availability and fastest supply worldwide. By only ordering parts and service through authorized partners, customers benefit from one responsible supplier, high quality of original spares including full warranty, competent personnel for trouble-free installation and maintenance, firm and transparent order processing and finally, optimal performance for safe operations without lots of expensive follow-ups.
Aegean Electronics offers SBM contracts for on-board GMDSS communication systems and maintenance contracts for various marine electronics systems customized to individual needs. Our fixed-price solutions provide value for money in the short and long-term and support the respective customer with a low-risk, forward-looking support solution. Offered services range from coordination agreements up to full maintenance contracts including coordination, servicing and spare parts worldwide. Customers benefit from less administrative workload and highest uptimes of equipment and vessel.
Spare parts
Spare part availability is a prerequisite for a quick reaction in a service case. Aegean Electronics ensures high availability of original spare parts. With experience from spare part supply to many vessels around the world, we serve upcoming demands rapidly and flexibly.
Please note that only authorized sales and service partners (like Aegean Electronics) are trained to install and maintain your navigation, safety and communication systems onboard; so please make sure, that you only use original (OEM) products and spare parts. Using original (OEM) parts offers significant benefits with regard to lifetime performance, safety, compliance and lifecycle cost!
NOTE!
We need to point out that purchasing, installation and maintenance from non-authorized companies is a risk. We have been informed, that in some cases non-authorized companies have opened gyro-spheres in order to attempt repair. Furthermore, products from broken-up vessels are offered from non-authorized companies. We point out that improper maintenance, deficient installation and not verified products can lead to serious defects and early loss of system performance, thus to increased follow-up costs. In case of an incident, the use of non-original products and spare parts has wide-ranging legal effects including the expiration of the national and international type approvals. No manufacturer will take responsibility for any follow-up costs and/or warranty claims which are caused by the use of non-original (OEM) parts.